You May Have Questions
We Have Answers

" Can you guarantee that you will be able to resolve our application’s performance issues effectively ? "

" We have highly complex systems with unique challenges. How can you ensure that you’re equipped to provide effective solutions? "

We specialize in resolving mission-critical issues through our App911 services, designed specifically for organizations with highly complex IT infrastructures. We’ve successfully supported major banks, fintech companies, public institutions, and large enterprises, addressing unique challenges in performance, continuity, and availability. Our proven track record and satisfied references with some of the most intricate systems in the industry demonstrate our capability to quickly diagnose, troubleshoot, and resolve even the most complex problems.

" We are facing a unique issue that has already undergone thorough investigation by senior support engineers from major technology vendors. Their assessment concluded that the system requires a complete architectural redesign. Can App911 provide an effective short-term solution to stabilize and optimize performance without the need for an immediate, large-scale design overhaul ? "

You’re not alone in facing this type of challenge—we’ve encountered several similar situations with other clients where major technology vendors concluded that a complete architectural redesign was the only viable solution. At App911, we understand how overwhelming and disruptive such recommendations can be. Just like when you’re dealing with a serious health issue, seeking a second opinion can often lead to new insights and better options. The same principle applies here.

We have a proven track record of delivering short-term, high-impact solutions even when a large-scale redesign was initially deemed necessary. By leveraging in-depth diagnostics, performance optimization techniques, and targeted workarounds, we’ve helped stabilize critical systems, bought valuable time for strategic decision-making, and, in many cases, mitigated the need for immediate structural changes altogether. With our experience, we can explore alternative solutions to keep your systems running smoothly while working towards sustainable, long-term improvements.

While no one can guarantee the resolution of every performance issue without first identifying its root cause, what we do guarantee is domain isolation—a critical step toward an effective solution. Through our App911 services, we thoroughly analyze and break down the problem into its core domain, whether it’s rooted in application code inefficiencies, remote dependency latencies, network components like firewalls or load balancers, security appliances such as IPS, or any other infrastructure element.

Once we pinpoint the domain of the issue, we provide you with clear, actionable insights, including the specific component or layer causing the problem. Our approach ensures that the guesswork is eliminated and that you have a precise understanding of where the issue lies. From there, we guide or support your team—or the relevant vendor—to implement the necessary solution.

"I am confident that a third-party dependency with intermittent high latency is causing our system to crash. However, the 3rd party is refusing to acknowledge any latency issues on their end. What can be done to address this problem while they continue to deny responsibility? How can your expertise help us mitigate the impact and stabilize our system under these circumstances?" 

We can conduct a thorough, end-to-end analysis of the latency issue by collecting detailed metrics, packet traces, and performance logs during the periods of high latency. Our goal is to provide unquestionable, data-driven evidence demonstrating how and when the latency spikes occur and directly link them to the system crashes. This level of detailed documentation often serves as compelling proof when engaging with third-party vendors, leaving little room for denial.

It’s important to recognize that while the issue may appear to be caused by a third-party dependency based on the traces or logs we’ve analyzed, there’s still a possibility that contributing factors exist within your own environment. This is where the App911 methodology excels—we provide evidence-based domain isolation to precisely identify and illuminate the true root cause, ensuring the spotlight is on the correct problem area.

While waiting for the third-party vendor to address the issue, we will also discuss about to implement short-term safeguards within your system to minimize the impact of their latency.

" Your offering sounds promising. Can we schedule an online meeting as soon as possible to analyze our issue, learn more about your expertise, and potentially request a proposal afterward ? "

We’d be happy to meet with you to understand your challenges and explore how we can provide effective support. However, we have one key requirement: the presence of your CIO, CTO, or IT Director on the call to sponsor the discussion. Their sponsorship ensures alignment and commitment to the process. If you have their support, please don’t hesitate to reach out to schedule the meeting—we look forward to collaborating with you.

" Can you offer case-based pricing? What is your business model ? "

Our services are highly specialized and not commonly found in the market, which is why we focus on dedicating our resources exclusively to clients with annual contracts. This approach enables us to maintain the highest level of commitment and consistently deliver on our promises without compromise. As such, we operate on an annual contract model to ensure long-term collaboration and optimal results.

Their quick response during our urgent outage was impressive. The service stands out with its unique features that enhance our existing monitoring tools effectively.

Fintech IT Director

★★★★★