Let’s talk When teams are unsure of the root cause, App911 steps in to prove it. We investigate application behaviour and the dependencies behind it, giving your teams evidence of where the problem lies.
The war-room problem
The network looks healthy. The database looks healthy. The application logs look fine. Yet customers still experience a slow or unavailable service. Each team sees its own piece. The problem can sit in the interactions between them.
The dashboards have fictional product names: Graphate, Dyamite, LunarWinds, AppRelic, DataPup and Splonk. Four teams say: “Not the network!”, “No database locks!”, “Application logs are clean!”, and “CPU and memory are fine!” The shared service dashboard shows falling availability and rising response time in red. The central service is still failing.
We follow the affected service across application, network, security and infrastructure boundaries. By testing competing explanations, we identify the area responsible and give the right team a clear place to act.
The teams say: “Now we see the weak link.” “We know where to act.” “Let’s verify the recovery.” App911 illuminates the responsible area, helping the teams take targeted corrective action and verify the result. Illustrative war-room resolution.
Your IT teams are the heroes.
App911 shines the light on the right spot.
The annual service
24×7
Expert investigation when a critical service becomes unavailable or degraded. We establish the impact, examine the evidence and guide your teams and vendors towards the necessary corrective action.
24×7 refers to escalation availability. Investigation and recovery depend on the incident, available evidence and the teams implementing the remedy.
Proactive
Services can appear stable while weak links remain hidden. App911 examines the complete service path during normal operation, looking for unnecessary application work, strained dependencies, misconfigured firewalls and load balancers. Any of these can add delay, restrict traffic or become a bottleneck under load. The aim is to find the weak link before it disrupts the service.
The same understanding of your environment supports both engagement modes.
How an investigation works
Establish the affected service, what users experience and when the problem occurs.
Bring together application traces, sampled execution profiles, packet data and monitoring findings.
Test competing explanations across the service path. Identify which component or behaviour accounts for the observed problem.
Give customer teams and vendors evidence they can use to address the responsible area.
Illustrative investigation · Slow login
Users experience a slow login. The cause is still unknown.
The operation causing delay, its repeated dependency calls and the runtime evidence behind the finding, so the team knows where to act. Source-code access is not required for this investigation.
Users experience a slow login. The cause is still unknown.
Transaction traces, sampled runtime profiles and network evidence show where time is spent and work repeats, without reading source code.
The evidence identifies repeated, unintentional and unnecessary checks whose cumulative effect increases end-to-end login time.
The operation causing delay, its repeated dependency calls and the runtime evidence behind the finding, so the team knows where to act. Source-code access is not required for this investigation.
Customer testimonials
“App911 resolved our performance issues swiftly, allowing us to focus on our core business operations again.”
“Thanks to App911, our outage problems are now a thing of the past. Highly recommend their service!”
Getting started
Choose a priority service and establish the evidence needed to investigate it. Together, we agree the first investigation priorities.
Discuss your priority serviceA CIO, CTO or IT Director sponsor supports coordination and open communication across the participating teams.
Share application technologies, topology diagrams, dependencies and records of previous outages or unresolved degradation.
Review existing monitoring and access. Establish appropriate application performance monitoring, packet-based network visibility and sampled application profiling.